You are here

We're excited to welcome you for your visit. In order to make sure you have everything you need, we created this step-by-step guide to maximizing your experience. As always, let us know how else we can assist.

Step 1: Download the App

Approximately a week before your arrival you will receive an invitation to download our app. The app will provide you with up-to-the-minute updates on everything you need to know.

Your Login is:

Your Email (used to make the reservation):
Your Check-in Date

Step 2: Arrival Info

All your arrival information will be available on the app. However, we'll also send you a .pdf (just in case) so you have everything you need. Here's a highlight of the information that is included:

Property Address and Arrival Instructions: It's likely you can use your GPS to find the property, but sometimes there are hints and tricks to getting to the right spot.

Getting in the Door: For security purposes, your code is unique. The details of how to unlock the front door are very important (especially if you're arriving late at night). Please make sure to review before you arrive.

Parking Information: Some properties have garages and others may require you to park on the street. Review our parking recommendations to avoid any hassles when you arrive.

Step 3: Add to the Experience

Your journey should be just the right type of adventure with any unnecessary hassles. Want the pool heated? Want to rent bikes or surfboards? Want the fridge stocked before you arrive? Let us know and we can help. Or, should you discover you need something after you arrive, simply call our Guest Services team and let us know what we can do to assist.

Step 4: Please Follow the Rules

Our Policies are in place to ensure we can continue to offer our homes to guests for years to come. We appreciate you helping us by keeping these Policies in mind:

Code of Conduct: The property you are visiting is someone's home. We ask that you treat it as if it were your own. After every departure, and inspector visits the property to assess any damage. Again, we want you to have a great time, but we expect you to take good care of the property you're visiting. Any intentional or significant damage to the property will be your responsibility. 

Noise Policy: In many of the cities where our homes are located there are fine structures for anyone that violates the noise policies. We want you to have a great time, but we also want to make sure you realize you're staying in a neighborhood. That's why we have a nighttime no-noise policy and a strict no party policy. While you may be on vacation, the neighbors likely have to be to work in the morning, so we ask you to please be respectful at all times. 

Pet Policy: If you're staying in one of our pet-friendly properties, we want Fido to have a great time too. We encourage you to bring your pet with you and don't leave him/her behind. Also, please not that your pet fee is not a deposit, but instead a fee that goes toward the additional cleaning and wear and tear the house indures by hosting a pet. 

No Smoking Policy: As is referenced in our contracts, all homes are smoke-free. There is no smoking permitted inside or in the outdoor areas of the home. If you need to light up, we encourage you to go for a walk and explore the neighborhood. 

Step 5: Checking Out

Checking out is a breeze! Here's how it works:

Start Dishwasher: Simply start the dishwasher so that we can be ready for the next guest.

Take Out the Trash: For specifics on where the trash bins are located, please review the app or the .pdf you received.

Lock Up: If your property is equipped with a smart lock, simply close all the doors and lock the font door behind you. If you used a lock box to access the key, please lock all the doors and return the key to the lock box. 

The Best Way to Reach Us...

Give us a call at 858.227.9414 or email us at