What are the check-in and check-out procedures?

Most of our homes allow for a self-check-in and check-out, meaning you may arrive at the property any time after 4 p.m. on your arrival date and check out any time before 11 a.m. on your departure date. Although we inspect the property after each departure, we encourage you to inspect the property when you arrive to ensure that there was no major damage done by the previous guests that you could be held responsible for. If you do notice any serious damage done to the property, please call our Customer Experience team at 800-544-0300. Each property has individual check-in details, which will be emailed approximately one week prior to your arrival date. Should your specific home require additional check-in steps, we have made concessions to minimize contact between our staff and guests to adhere to social distancing standards.

What are your cleaning practices?

We as a company remain committed to maintaining the highest standards of cleanliness and operating procedures by adhering to our clean linen policy, thorough turnover process, and continued use of industry-recommended commercial-grade cleaning solutions and supplies. Linens are laundered professionally and homes are cleaned thoroughly after every departure and inspected prior to arrival to ensure the best possible environment for your stay.

Learn more about our cleaning procedures >

What do you provide in the homes?

Your vacation home will have basic starter supplies for your arrival including a supply of paper goods, all bedroom and bathroom linens, basic kitchen amenities (cleaning/paper goods), and bathroom amenities. Our kitchens are stocked with cookware, utensils, and dining ware. Beach towels and beach chairs are also included.

Is the property pet-friendly?

Many of our properties are dog-friendly; however, please inquire about the specific property you are interested in to be sure. All dog-friendly properties require a non-refundable pet fee. If you do choose to bring your dog you are responsible for cleaning up after it and controlling excessive noise caused by the dog (i.e. constant loud and uncontrolled barking). You will receive a warning upon the first complaint by a neighbor. At this point, you must take every reasonable measure to control the noise problem (i.e. close windows and doors and do not leave your pet unattended at any time). Additional complaints will result in early termination of the rental contract with no refund given.