What is the current status of my vacation home's neighborhood?
What are our cleaning practices and commitment to cleanliness?
We as a company remain committed to maintaining the highest standards of cleanliness and operating procedures by adhering to our clean linen policy, thorough turnover process, and continued use of industry-recommended commercial-grade cleaning solutions and supplies. Linens are laundered professionally and homes are cleaned thoroughly after every departure and inspected prior to arrival to ensure the best possible environment for your stay.
Are you offering a modified cancellation policy at this time?
We are offering qualifying guests the full value of payments made toward their reservation as a credit to be used in the next 12 months. Qualifying guests include those whose stay dates are immediately impacted by state-issued travel restrictions and/or those impacted by a state-initiated regression in the re-opening phases. All other reservations are subject to our standard cancellation policy.
What is the standard cancellation policy?
This is copied directly from the SeaBreeze Vacation Rental Agreement: “If I (WE) cancel our reservation more than 60 days prior to the occupancy date, the deposit is fully refundable minus a $250 cancellation fee and 4% credit card processing fee. If I (WE) cancel 60 days or less prior to the occupancy date, SBVR will make every attempt to re-book MY (OUR) Reservation. If the SBVR re-rents the property for the week of MY (OUR) reservation at full price, I (WE) will receive 100% of the deposit back minus the $250 cancellation fee and 4% credit card processing fee (if applicable). If necessary, SBVR may re-rent the property for the week of MY (OUR) reservation at a discounted rate in order to secure a last-minute reservation. In this case, I (WE) will receive a refund based on this newly discounted rate minus a 4% cc processing fee and the $250 cancellation fee. If SBVR is unable to re-rent the property for the week of MY (OUR) reservation and the cancellation occurred 60 days or less prior to the occupancy date, the deposit is non-refundable. Cancellations to multi-week reservations are subject to the same policy, however, a cancellation fee of 10% of the total rental rate is applicable in lieu of the $250 cancellation fee. Partial cancellations to reservations of one calendar month or longer that result in a night count that is less than one full calendar month are subject to Transient Occupancy tax, in addition to the policies outlined above.
What are the check-in and check-out procedures?
Most of our homes allow for a self-check-in and checkout. This means that you are free to arrive at the property anytime after 4 PM on your arrival date and check out anytime before 11 AM on your departure date. Although we inspect the property after each departure, we encourage you to inspect the property when you arrive to ensure that there was no major damage done by the previous guests that you could be held responsible for. If you do notice any serious damage done to the property, please call our Guest Services team. Each property has individual check-in details, which will be emailed to approximately one week prior to your arrival date. Should your specific home require additional check-in steps, we have made concessions to minimize contact between our staff and guests to adhere to social distancing standards.
Do you offer trip insurance?
We offer standard travel protection through RedSky Travel Insurance - you will receive the details at the time of booking and in your payment confirmation(s). As COVID-19 is not covered in our cancellation policy, as of March 27, 2020 SeaBreeze has encouraged our guests to look into Cancel For Any Reason Options - Squaremouth.com and GlobalRescue.com, as displayed at the top of all reservation confirmations and payment receipts.
What do you provide in the homes?
Your vacation home will have basic starter supplies for your arrival. This includes a supply of paper goods, all bedroom and bathroom linens, basic kitchen amenities (cleaning/paper goods), and bathroom amenities. Our kitchens are stocked with cookware, utensils, and dining ware. Beach towels & beach chairs are also included.
How do I make a reservation?
For your convenience, you can create a reservation using our online booking system or over the phone with one of our reservations agents at (858) 877-6259.
Once we confirm the details of your reservation, we will prepare a short term rental agreement and email it to you. We require 50% of the total payment due at the time of booking in order to reserve your requested property. Please note that no reservation is confirmed until we receive BOTH the signed rental agreement and 50% of your total payment. The remaining 50% balance is due 60 days prior to your arrival date.
Please note, if you are reserving a stay within 48 hours of your desired arrival date, SBVR will require additional documentation to confirm your booking.